ABOUT THE JEWELLERY Each piece is hand crafted by myself here in my studio in Edinburgh (Scotland). I use sterling silver and 18ct gold and each piece is hallmarked.
SIZING Most items are listed in small, medium and large sizes, and pieces can be made to exact measurements, simly contact me with your requirements. I am happy to carry out any alterations on pieces purchased.
PACKAGING The jewellery will arrive securely packed in my own white boxes, tied with ribbon, see image on home page under 'packaging'
DELIVERY Please allow 7-14 days for delivery as all the jewellery is made to order. If you require something sooner please contact me as I might have one in stock and I am always happy to meet your deadlines wherever possible.
SHIPPING Within the UK I use Royal Mail 'Special Delivery' and 'Recorded Delivery' services.
For International I use Royal Mail 'International Signed For'
Charges are as follows;
All orders within the UK - free delivery
International orders - £8 flat rate
CUSTOMS CHARGES Each customer is responsible for any potential import fees levied by their countries border control.
SITE SECURITY AND PAYMENT TYPES This store uses Paypal and accepts most credit and debit cards. You do not need to have a Paypal account to make a purchase. Paypal automatically encrypts your confidential information in transit from your computer to here using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
PRIVACY POLICY No financial details will be stored.
CUSTOMER SERVICES Telephone 0131 466 4166 or email jo@joannethompson.co.uk
120 Slateford Road, Edinburgh, EH141PZ
CANCELLATIONS / REFUNDS Your order may be cancelled within 24 hours of placing the order if you change your mind. If an item is faulty or damaged I will replace it for you. As each item is made to order I do not normally accept refunds, although I will be happy to discuss any appropriate exchanges.
Many thanks for visiting the shop
Jo